Contact Us / FAQs

Which countries do you ship to?

We ship all of our orders to the USA and worldwide for FREE!. Your order is very important to us. No matter where in the world you are, we use only the best, most reliable couriers who make sure your order gets to your door safely and in the best possible time frame available.

International Customs Notice please read!:
International orders might be subject to customs fees. 

Which payment methods do you accept?

We accept payments via PayPal or by using any major credit or debit card via Stripe which is a 100% safe and secure online payment gateway provider.

What is your payment process?
  1. Place your order by clicking on the ‘Checkout’ button after you have added your items to your basket. Then check your order items are correct and then enter your shipping and billing address correctly. Please double check all your details before placing your order.
  2. Then pay for your order either with your PayPal account or by using a credit or debit card (via Stripe which is a 100% secure online payment gateway).
  3. We will then send you a Confirmation of Order invoice upon successful receipt of your payment to the email address you supplied in checkout.
  4. To view your live order information you can log into your account with here us or email us at [email protected] for further information such as tracking numbers and your order status. We will help you within 24 hours of your contacting us.

How long will delivery take?
Orders are shipped from our warehouses in China and can take up to a month to reach you. Please email us for further information about your order.
Will I receive an invoice for my order?

Yes, we will send you an invoice for your order on email just as soon as you’ve ordered. We will also keep you up to date with notification emails including tracking numbers (if available).

What is your returns policy?

Our return policy is that returns are acceptable 30 days after you have received your order. If 30 days has gone by since you received your order, unfortunately we can’t offer you a refund or exchange. See our full Return Policy for more details.

Contact Us: [email protected]

For General inquiries please Email: [email protected]

For item(s) that have not arrived after the respective time period stated in our shipping policy:

Email: [email protected]

If items are faulty, broken, or not as described:

Email: [email protected]

For shipping confirmation and tracking number not received:

Email: [email protected]

 

Address:

Royal Mega Store Head Office, 913 / 176 Times Square, Sukhumvit Road, Bangkok,
Thailand

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